Our Frequently Asked Questions
We thought you’d never ask! Tuck into our most commonly asked queries about Ellie Warburtons Cakes below.
Have a different question? Don’t be shy – pop us a message and we’ll get back to you.
Here at Ellie Warburtons Cakes, we like to think the final ingredient of our delicious cake boxes is you – so we encourage you to add a free gift note to your online cake order to make it extra special!
Simply enter your message when your cake box is in your basket, and we’ll ensure that it’s printed and added to your order.
We’ve worked hard to make our packaging as beautiful as our cakes – opening them is an experience in itself! We currently offer sleeves with the following messages: Happy Birthday, Thank You, Get Well Soon and Celebrate. It’s free to add them to any order – making it easy to spread the love.
While we can’t tell you all of their drivers’ names, we’re chuffed to bits to have partnered with DPD’s friendly fleet of couriers. You’ll get email and text notifications on the day of delivery, so you won’t miss a beat!
We hear you – sometimes we just can’t wait for that cake fix, either! We have a next-day option for a Tuesday-Saturday delivery. Simply place your order by midday to receive your delicious Ellie Warburtons Cakes order the next day.
Our next-day cake delivery service is also perfect for last-minute gifts!
While we can’t tell you all of their drivers’ names, we’re chuffed to bits to have partnered with DPD’s friendly fleet of couriers. You’ll get email and text notifications on the day of delivery, so you won’t miss a beat!
Unfortunately, this isn’t available at the moment.
Our standard (Tuesday to Friday) delivery is completely free. Champion!
Our Saturday delivery option is here to make your weekend even better. It costs £6, and orders need to be placed by midday on Friday.
We don’t deliver on Sundays – having been busy baking and delivering tasty treats all week, it’s time for our team to have a well-earned rest and spend time with their loved ones!
Our cake-making is led by the principle of freshness, with no artificial preservatives in sight – meaning we couldn’t have complete confidence in them arriving in perfect condition at locations that involve a ferry trip! So, at present, we don’t deliver to Northern Ireland, the Channel Islands, the Isle of Man or the Scottish Highlands.
We hope that as we continue to grow and word of ‘Our Ellie’s’ legacy spreads, we’ll be able to deliver to towns and cities further afield, while maintaining the perfect balance of honest ingredients and unique flavour combos.
We’re sorry to hear this – please email us at contactus@elliewarburtonscakes.co.uk with your name and order number, and we’ll contact our couriers to see what’s happened!
We recommend that our cakes are stored in an airtight container. They will last at least 2 days from date of delivery. Your order will include a menu card with a best before date.
The only exceptions to this may be our limited-edition cakes – please see each individual product page for more details.
Our cakes are best kept in a cool, dry place, away from direct sunlight – no need to pop them in the fridge. Once opened, they should be stored in an airtight container.
Our cakes don’t like to be too cold, so are best not kept in the fridge!
Our cakes are suitable for home freezing up to 1 month. If freezing, the products are best stored in an airtight container and frozen as soon as possible after purchase.
To defrost, remove from the freezer and leave to defrost in the airtight container at room temperature.
Our cakes are baked fresh throughout the week in our family owned bakery, and we’re proud to champion honest ingredients.
There are allergens in our cakes, but we’ve created this simple table to help you understand them.
The wax on the lemon and orange used in our Lemon with Blackberry Compote Cake and Ginger with Orange Cake make them unsuitable for vegetarians.
For our limited-edition cakes – please see each individual product page for more details.
You can click here to download our nutritional information. Our Warburtons family values are the drivers for how we behave – we care not just about what we do, but the way we do it too. We proudly champion all things in life that are good – family, friends, honest ingredients…and, of course, cake!
We’re proud to champion top-notch recipes and honest ingredients – find out what we’re made of here.
Curious to learn how we get our delicious creations from our bakery to your door (or that of a lucky gift recipient)? Watch our video on the right.
As you can imagine, our cakes are really precious to us and, in turn, we want to make sure they're delivered in the best possible way to each and every customer. Because of that, we need to use certain levels of packaging to make sure they’re just
as delicious as the moment they left our bakery.
Our orders are all packaged by hand, and we proudly use recyclable materials wherever possible. However, our delivery packaging does include some elements that can’t be recycled.
We’re constantly looking to improve across all areas of the business and are exploring ways in which we can make our delivery packaging fully recyclable.
Our coffee cake recipe is suitable for vegans and vegetarians, however the cakes are made on a line that handles egg and milk.
Our current line-up of cakes isn’t gluten-free, but our bakers are constantly working on new recipes to ensure the widest possible audience can enjoy Ellie Warburtons Cakes.
Currently, all of our cakes are produced in a kitchen that handles tree nuts. Our Coffee with Pecan Cake also contains pecan nuts.
We only champion good, honest ingredients, so we’re proud to say our cakes include no artificial
flavours, colours or preservatives.
While we’re not in the business of baking cookies, you might encounter some on our website. Read our privacy policy here.
You are only able to use one manual discount code per order. However, our discount codes do work in conjunction with our second, third, and fourth box automatic discounts.
We’re sorry to hear this – please email us at contactus@elliewarburtonscakes.co.uk and we’ll see what’s going on!
We are, indeed! Our range is inspired by Ellie Warburton, who made the first-ever batch of Warburtons bread and cakes all the way back in 1876. Oh, and they sold out in under an hour, so we’ve got big shoes to fill!
We’re proud to say we’re still a family-owned business, actively managed by the fifth generation – Jonathan, Ross and Brett (Ellie was their great-great aunt).
Like Ellie, we’re not fond of sticking to the norm and are always striving to find a better, tastier, fresher way. You can read all about ‘our Ellie’ here.
Have a different question?
We’re a friendly bunch, so don’t hesitate to pop us a message at contactus@elliewarburtonscakes.co.uk, and we’ll get back to you in a tick.